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Studyportals Launches First Global Student Satisfaction Awards

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Global Student Satisfaction Awards 2019
Chalmers University of Technology receives the award for Overall Student Satisfaction

Eindhoven, 12th of June 2019 – Studyportals, in collaboration with IELTS, Shorelight Education and US News Global Education, has launched the first-ever Global Student Satisfaction Awards at the NAFSA 2019 conference in Washington DC. Entirely based on student reviews, the awards recognise the best educators globally and are the first of their kind to review universities based solely on student voices and experiences.

The awards, which are based on the newest study experiences of the total 195,000 collected throughout the years, encouraged students to rate different aspects of their study experiences, from admission process to career options. More than 45,000 domestic and international students contributed to the 2019 edition, representing over 209 nationalities and reviewing higher education institutions in over 151 countries, resulting in 631 universities receiving various types of recognition.   

Edwin van Rest, CEO and founder of Studyportals remarked: 

‘What we wanted to achieve with the Global Student Satisfaction Awards was to create an instrument not only to improve the quality of study choice, but to improve the quality of education itself, based on the most important voice – the voice of the students universities serve.’

The winners and the results of the global student satisfaction survey were announced on the 29th of May during a gala ceremony at the United States Institute of Peace within the week of NAFSA – the largest international industry conference in higher education. The event was attended by 200 international education professionals. Dr. Liesbet Steer, director of The Education Commission, delivered an inspiring keynote speech, emphasising the difference education can make in a student’s life. 

During the ceremony, among the 18 nominated institutions, six universities were awarded for outstanding achievements in student satisfaction:  

  • Overall satisfaction: Chalmers University of Technology, Sweden 
  • Quality of student life: Kühne Logistics University, Germany 
  • Admission process: University of Tartu, Estonia 
  • Student diversity: The University of Auckland, New Zealand 
  • Student-teacher interaction: University of Cambridge, United Kingdom 
  • Career development: Tecnológico de Monterrey, Mexico 

The awards were accompanied by a report evaluating the state of student satisfaction on a global scale, the results of which were presented at the awards ceremony.  

Students around the world reported being very satisfied with their study experience, with an average reported student satisfaction rate of 4.21 on a scale from 1 to 5. Master’s and PhD students reported higher levels of satisfaction than Bachelor’s and Short courses students. International students reported being more satisfied with their study experience than domestic students, as students often cross borders for education in order to access a better-quality education than the one provided in their home country. 

Students also rated their experience high in terms of admission process (4.05), student-teacher interactions (4.00), quality of programme (3.99), student diversity (3.95), quality of student life (3.93), career development (3.93), level of difficulty (3.93), campus infrastructure (3.88), with a few points of improvement as well with regards to the cost of living (3.64) and scholarships and funding (3.55).


Press contacts 

Carmen Neghina, Senior Marketing Analytics and Higher Education Consultant – Studyportals – +31 655875270|carmen@studyportals.com 

Olesia Mouria, Engagement Manager – IELTS | British Council – olesia.mouria@ae.britishcouncil.org 

John Kissell, Global Marketing and Communications Executive  – Shorelight – john@shorelight.com  

Additional media

Award Ceremony Photo Gallery

2019 Student Satisfaction Report

2019 Full university results

2019 Award Nominees 

Quality of student life:  

#1 Kühne Logistics University, Germany 

#2 Birla Institute of Technology and Science, India 

#3 Pontificia Universidad Javeriana, Columbia 

Admission process:  

#1 University of Tartu, Estonia 

#2 BRAC University, Bangladesh 

#3 University of Waterloo, Canada 

Student diversity:  

#1 The University of Auckland, New Zealand 

#2 University of Ottawa, Canada 

#3 Maynooth University, Ireland 

Student-teacher interaction:  

#1 University of Cambridge, UK 

#2 National Louis University, USA   

#3 Flinders University, Australia 

Career development:  

#1 Tecnológico de Monterrey, Mexico 

#2 Institute of Technology Bandung, Indonesia 

#3 Le Mans Université, France 

Overall satisfaction 

#1 Chalmers University of Technology, Sweden 

#2 University of Toronto, Canada 

#3 International Islamic University of Malaysia, Malaysia 

Notes for editors

About Global Student Satisfaction Awards 2019 

The Global Student Satisfaction Awards empower students across the globe to review their study experience and determine the best universities. It is an open call to both students and universities to contribute to the transparency of study choice, and to the quality of education worldwide. In this way, we aim to give recognition to the best educators and award those universities which have achieved the highest student satisfaction ratings. 

The Global Student Satisfaction Awards 2019 are based on more than 45,000 reviews and authored by both domestic and international students from over 209 nationalities. In 2019, students reviewed higher education institutions in over 151 countries. 

Information about previous editions can be found here

About Studyportals 

Studyportals is the global study choice platform, enabling students to find and compare their education options across borders and make an informed choice. With over 200,000 on-campus and online courses from over 3,500 participating universities and over 36 million users in 2018, Studyportals is the world’s leading information source for study seekers. Studyportals was founded from an international student organisation in 2009, and initially focused on the European education market. Since 2014, the organisation, headquartered in Eindhoven, the Netherlands, has expanded its services, and is now also covering universities in the Americas, Oceania, and Asia. For universities, Studyportals is a results-based channel to grow, optimise and diversify their (international) classrooms. 

Studyportals has received numerous awards for its growth and social impact, including the PIEoneers Digital Innovation of the Year – Technology award in 2018, the EdTechxGlobal award for best Education Technology growth company, the FD Gazelle award for #1 growth company in the Netherlands in the international category, and the ‘Change the World’ award from Entrepreneurs’ Organization NL. 

About IELTS™ 

IELTS is the International English Language Testing System, the world’s most popular English language proficiency test for higher education and global migration with more than three and a half million tests taken in the last year.

Over 10,000 organisations trust and accept IELTS as a secure, valid and reliable indicator of true to life ability to communicate in English for education, immigration and professional accreditation purposes.

IELTS is jointly owned by British Council, IDP: IELTS Australia and Cambridge Assessment English.

About Shorelight Education 

Shorelight Education is reinventing the international education experience for students worldwide. 

Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens. 

US News Global Education 

U.S. News Global Education (USNGE) was founded in September 2016 by U.S. News & World Report and Shorelight Education. 

USNGE combines U.S. News’ authoritative rankings, analysis, and editorial content with Shorelight’s expertise in supporting international students who want to study at U.S. colleges and universities. 

This combination uniquely positions U.S. News Global Education to help international students, education counselors, and higher education institutions achieve their goals. 

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